A deposit of 50% is required at the time of booking with full payment due 30 days prior to arrival. A full refund minus $60 USD handling fee will be made on cancellations 60 days or more prior to the scheduled trip. Cancellations 60 – 45 days in advance a 50% refund will be given. Cancellations 45 days or less prior to arrival no refund will be given.
No refunds will be given for unused accommodations , meals, transfers or tours for any reason whatsoever.
10% Service Charge
At Cahal Pech Village Resort a 10% service charge is applied on the rate of the room used. We do this so that a fair distribution of what may otherwise be tips or gratuities left for room maids or front desk personnel etc. is made to the entire staff. The total collected is shared by all employees on a points basis where each position is assigned a certain number based on the expertise needed to work in each position, experience, and interaction with our guests. This amount to paid out monthly during the third week of the following month of the collection period.
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